Privacy Policy

Effective Date: July 23, 2026

Welcome to The Little Ferry Ltd ("we", "our", "us"). We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Important Information & Who We Are

The Little Ferry Ltd is the data controller responsible for your personal data. If you have any questions about this privacy policy or wish to exercise your legal rights, please contact us:

• Full Company Name: The Little Ferry Ltd
• Email Address: captain@thelittleferry.com
• Registered Jurisdiction: England and Wales

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name, and the names/ages of your children (collected purely to manage safety and capacity limits within our play sessions).
• Contact Data: Email address and telephone number.
• Financial & Transaction Data: Details about payments for bookings, memberships, and café purchases.

3. How We Collect Your Data

We collect data from you when you interact with our website, sign up for a membership, or book a play session using our third-party online reservation engine, Beyonk.

4. Third-Party Processors (Bookings and Payments)

To run our boutique cafe efficiently, we rely on trusted, secure third-party data processors. Your data is passed to them strictly to fulfill your bookings:

• Beyonk: Manages our online booking calendar, session availability, and member accounts.
• Square (Square E-Commerce & POS): Processes all secure payment transactions, handles recurring membership fees, and manages our digital payment architecture. Financial data is encrypted entirely via Square's secure gateway.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use it to:

• Fulfill your booking contract (securing your slot in a capped play session).
• Manage your recurring customer membership and access credits.
• Comply with a legal or regulatory obligation (such as tax accounting or insurance reporting).

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or insurance requirements (typically up to 6 years for financial transaction records).

7. Your Legal Rights

Under UK data protection laws, you have rights including the right to request access to, correction of, or erasure of your personal data. To exercise any of these rights, please email us at captain@thelittleferry.com.